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Terms and Conditions
Booking a private villa at Alaya Malai is different from booking a regular hotel room, especially regarding payments and cancellations. We strongly advise against merely checking the box and accepting these terms and conditions without reading them carefully. The Management of Alaya Malai (“The Management”) acts as a wholesaler for property owners (“Owner”) and their representatives (“Owner Representative”). When a guest confirms a booking through The Management, a Rental Contract is entered into between The Management and the guest (“Guest”) for the agreed Rental Period.
The Rental Contract is not effective until The Management has confirmed the booking in writing. By booking a Property through The Management, the Guest agrees to these terms and conditions and consents to the processing of personal data related to the Rental Contract.
Arrival & Departure Times
The standard check-in time at Alaya Malai is 2:00 PM, and check-out is at 12:00 PM unless stated otherwise. We aim to accommodate your arrival and departure times, subject to availability. Please notify us of any changes to your schedule to allow us to assist where possible. Early check-in and late check-out are subject to availability and require an additional fee.
Payment
Full payment is required to confirm your reservation.
Security Deposit
A refundable security deposit of RM100 is required upon check-in to cover potential damages or extra cleaning costs. We kindly request guests to treat the villa with care during their stay.
Additional Costs
The rental rates include electricity, water, cleaning, garden supplies, and local taxes. No additional costs, such as management fees, are incurred unless stated in the booking confirmation. Any provisioning costs are the guest’s responsibility. Gratuities for staff are optional and at the guest's discretion.
Cancellation & Postponement Policy
Cancellation and Modification:
Cancellation Policy:
- Cancellations made within 48 hours of booking, and the cancellation must occur at least 14 days prior to the check-in date will not incur any charges.
- Cancellations made within 14 days of the check-in date will result in forfeiture of the room charges.
- No-shows will be charged the full amount of the reservation, including the security deposit.
Modification Policy:
- Modifications to bookings are subject to availability and must be made at least 14 days prior to the check-in date.
- Modifications made within 14 days of the check-in date may incur additional charges.
Damage & Losses
Alaya Malai is our pride and joy. Guests are responsible for ensuring the property and its contents remain in good condition. Any damages or extra cleaning due to negligence will be charged. Excessive damage may result in immediate eviction without compensation.
Access
While you have full access to Alaya Malai during your stay, occasional maintenance may require staff or contractors to access the property. We appreciate your understanding in these situations.
Guest Limit
The maximum capacity is stated in the booking confirmation. Exceeding the limit without prior approval may result in restricted access or invalidation of your booking.
Property Use
Bookings are for leisure purposes only. Events such as weddings or gatherings must be approved in writing before confirmation. Note that certain events may require additional fees, security deposits, or permits.
Conduct & Safety
Please maintain a respectful environment during your stay. Illegal or immoral activities are strictly prohibited. Guests are responsible for supervising children around the property and ensuring the safety of all party members.
Valuables & Security
Guests are responsible for their belongings. Alaya Malai is not liable for any loss or damage to personal items. Please ensure doors and windows are securely locked when leaving the villa.
Price & Amendments
Once a booking is confirmed, the quoted price is guaranteed. Any government-imposed taxes or charges unknown at the time of booking will be communicated promptly.
Complaints
Should any issues arise during your stay, please inform us immediately to resolve them promptly. Complaints raised after check-out will not be entertained.
Alaya Malai Responsibility
While we ensure accurate descriptions and information, unforeseen changes may occur. Alaya Malai will not be held liable for events or inaccuracies beyond our control.
Disclaimers
Alaya Malai is not responsible for injuries, losses, or disruptions caused by external factors, including travel delays or force majeure events. Our liability is limited to the total rental amount paid.
Jurisdiction
This agreement is governed by Malaysian law. Any disputes will be resolved through arbitration at the Asian International Arbitration Centre (Malaysia).
By confirming your booking, you acknowledge and accept these terms and conditions.